Jun 3, 2020, 11:30 PM – Jun 4, 2020, 12:30 AM (UTC)
Salesforce Developer Group, Sydney, Australia
Join us in our developer group online meetup with the Twilio team who's going to demonstrate a hands on walk through of context centre solution and integration with salesforce and have an interactive discussion to understand the implementation and integration from a developer and architectural perspective.
Integrate Twilio Flex Contact Centre using the Salesforce CTI (Computer Telephony Interface) for omni channel customer engagement, enabling Voice, SMS, Whatsapp and Web Chat
Using customer data from a Salesforce Contact or Case record (object) to provide context during an interaction
Embedding Multi Factor Authentication with context
Leveraging Process Builder to send outbound SMS
Updating records based on incoming SMS messages
Twilio
Twilio
OSF Digital
Community Group Leader
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