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Delivering a world class contextual customer experience within Salesforce with Twilio

Jun 3, 2020, 11:30 PM – Jun 4, 2020, 12:30 AM

Salesforce Developer Group, Sydney, Australia

Join us in our developer group online meetup with the Twilio team who's going to demonstrate a hands on walk through of context centre solution and integration with salesforce and have an interactive discussion to understand the implementation and integration from a developer and architectural perspective.

About this event

Integrate Twilio Flex Contact Centre using the Salesforce CTI (Computer Telephony Interface) for omni channel customer engagement, enabling Voice, SMS, Whatsapp and Web Chat

Using customer data from a Salesforce Contact or Case record (object) to provide context during an interaction

Embedding Multi Factor Authentication with context

Leveraging Process Builder to send outbound SMS

Updating records based on incoming SMS messages

Speakers

  • Kris Payne

    Twilio

  • Mike Meisels

    Twilio

Group Leaders

  • Vamsi Gosu

    Techforce Services

    Salesforce Architect

  • Abhilash Kuntar

    OSF Digital

    Community Group Leader

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