The Role of Empathy and Data in the Future of CRM and AI
I hope we all agree, not matter how the technology landscape changes, the function of "customer relationship management" will be important. The question is what kind of changes AI will bring to CRM functions. So for me the question is "how do you balance empathy and reliability in AI powered interactions"?
Proposed Topics for Discussion
Incorporating Empathy: How can businesses ensure that empat…