New group applications open from Oct 1st through Oct 31st

Reduce your inbound calls by increasing engagements with your customers and partners during COVID-19

May 26, 2020, 10:00 PM – May 27, 2020, 12:00 AM (UTC)

Salesforce User Group, West Chester, United States

We will be reviewing how to create a basic customer and partner community portal using Salesforce Communities and how to use embedded chat within the community. Again, this month will be a virtual meeting.

About this event

Review Community Templates, Themes, and Components. We will focus specifically on the case forms, chat, and Content Management System (CMS) components. We will also touch on Knowledge, Einstein Article Recommendations, Einstein Case Classification, and Einstein Bots and how they can enhance the digital experience. Again, this month will be a virtual meeting.

Speakers

  • Patrick Martin

    Eigen X

    Sr. Manager

  • Sooraj Kesavadas

    Eigen X

    Salesforce Consultant

When

When

May 26 – 27, 2020
10:00 PM – 12:00 AM (UTC)

Agenda

10:00 PMIntroductions
10:30 PMPresentation

Group Leaders

  • Donna Whitig

    Penn State Great Valley

    Group Leader

  • Bill Apostolacus

    Eigen X

    Leader

Powered by

Trailblazer Community logo

Trailblazer Community

CONTACT US

Join your local Trailblazer Community Group, meet other developers & get best practices for building on the App Cloud

JOIN US