Boost your Service Cloud expertise with Kyla D. Longe

Jan 25, 2019, 1:00 – 3:00 AM

It’s been said that if someone picks up the phone with a problem with a product or service, you’re already too late. Support in our digital age requires moving into 24:7 available, self-service formats for serving Customers and Partners. Join Kyla D. Long to learn how to carve out an initiative around some of the biggies like Knowledge and Live Agent.

About this event

Thank you so much for everyone's fast interest in this very special MVP visit! Kyla D. Longe is coming to town to share her expertise on Service Cloud as well as her being a woman behind the WIT groups and WITness Success conference. 

It’s been said that if someone picks up the phone with a problem with your product or service, you’re already too late. Support in our digital age requires moving into more 24:7 available, self-service formats for serving Customers and Partners. Oh, you know that? Okay then, let's talk a 101 on the components and how to carve out an initiative around around some of the biggies like Knowledge and Live Agent. 

About venue: There is a limited attendance of ~50 people. 

We hope to maintain a space that allows Vancouverites to find support, collaboration, and an in-person network of other Salesforce Vancouver based contacts to assist with all our Salesforce questions and expand our skill base.

If you are not already a part of our community, please ensure you join the community before the meeting.

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001oRM

As this event is limited in attendees, we will be removing RSVPs of those who have not joined the community a few weeks before the event to ensure we stick to our core guiding mission statement above. 

Thank you! Looking forward to seeing you all in January!

Speaker

  • Kyla Longe

    Big Commerce

When

When

Friday, January 25, 2019
1:00 AM – 3:00 AM UTC

Agenda

1:00 AMGreetings and introductions
1:30 AMKyla D Longe - Live Agent and Knowledge
2:30 AMNetworking and follow-up discussion
2:45 AMWrap-up

Group Leaders

  • Zoe Jong

    Checkr

    Director of Revenue Operations

  • Aleksandra Radovanovic

    Okta

    Salesforce Solution Architect

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