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Twin Cities Community - May 2019 Meeting

May 17, 2019, 2:00 – 6:00 PM (UTC)

Salesforce User Group, Twin Cities, United States

Twin Cities May Meeting is all about "Service Cloud"! Come learn about Service Cloud features and functionality and hear from local customers who have implemented Service Cloud at their sites.

About this event

Save the Date for our next Twin Cities Community Meeting!

Come join us on May 17, 2019 as we will discuss Service Cloud areas such as: 

- Implementation Best Practices

- Digital Engagement

- Agent Experience

- Artificial Intelligence (Einstein) 

- Reporting & Analytics


This meeting will be held downtown Minneapolis

Be The Match

500 N 5th Street

Minneapolis, MN 55401


Parking is on your own, while there is plenty of parking downtown, it is not included in the meeting. 

There is also transportation available via the Light Rail Train, for those who take public transportation.  The location is not far from the Target Field Station Platform

Speakers

  • Howard Yermish

    Vicasso

    Director, Product

  • Jeneé Winter

    Salesforce

    Principal Solution Engineer

  • Darin Thureen

    Thomson Reuters

    Head of Legal Digital Integration - Customer Success

  • Craig Parker

    Allianz

    Senior Director Marketing Analytics and CRM Strategy

  • Aaron Mastrian

    Allianz

    Sr CRM Product Owner

  • Thomas Thorpe

    TPT - Twin Cities PBS

    Supervisor, Member and Viewer Services

When

When

Friday, May 17, 2019
2:00 PM – 6:00 PM (UTC)

Agenda

2:00 PM
Check In
2:30 PM
Announcements
2:45 PM
Internet Creations: "Best Practices for a High-Performing Service Organization"
3:15 PM
Jeneé Winter: “Service Cloud Overview”
Principal Solutions Engineer - Service Cloud After more than a decade in technology, Jeneé joined Salesforce focusing on her passion of solving business challenges with solutions which leverages social, mobile and cloud technologies. She has engaged with enterprise customers across the Midwest region, specifically focused in the Minneapolis - St. Paul market
4:00 PM
Break
4:15 PM
Success Panel: Local Success Stories Rolling out Service Cloud
* Thomson Reuters: Darin Thureen - Digital Integration Lead * TPT - Twin Cities PBS: Thomas Thorpe - Supervisor, Member and Viewer Services * Allianz Life: Craig Parker, Sr Director Marketing Analytics and CRM Strategy & Aaron Mastrian, Sr CRM Product Owner
5:00 PM
Lunch / Networking / Birds of a Feather
7:00 PM
Twins Stadium Tour (with optional ticket)

Group Leaders

  • Carrie Anderson

    Twin Cities User Group

    Leader

  • Benjamin Bolopue

    Demand Chain

    Leader

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