ChatGPT is an AI-powered chatbot application that allows for conversational interactions with end-users, providing personalized assistance, and streamlining customer service.

For Salesforce Consultants, Admins, and Architects, ChatGPT can be a game-changer. By integrating with the Salesforce platform, ChatGPT can provide customized responses to customer inquiries, analyze data, and predict customer behavior. With ChatGPT, you can improve customer satisfaction, increase sales, and reduce costs.

However, there are some Dos and Don'ts that we need to consider when using ChatGPT or similar tools. Some of the Dos include: ensuring that the language used is appropriate and professional, making sure that the chatbot is always available to customers, and continuously monitoring the conversations to improve the quality of responses. Some of the Don'ts include: relying entirely on the chatbot for customer service, ignoring the need for human interaction when necessary, and failing to update the chatbot with new information.

PS - Above content was created by chatGPT :)

Join me for a chat with Charles McGregor, Salesforce Application & B2B Solution Architect | Trailblazer Mentor, as we talk about ChatGPT, Dos and Don'ts while using chatGPT or similar AI solutions.

Charles will also talk about the GPTs in Salesforce - Einstein GPT, Slack GPT, Tableau GPT, Service GPT.