Agentforce is opening up a new era of AI-powered customer experiences. While the possibilities are endless—from intelligent copilots to autonomous service flows—the journey also comes with pitfalls. This session dives into the art of possibilities (what we can build to amplify productivity and customer delight) and anti-patterns (what to avoid to ensure scalability, compliance, and trust). Moreover, this session will also share the knowlege about Agentforce Voice Agents

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