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About this event
Salesforce Career Development Program
In this Salesforce Career development program, you will build a career plan and learn how to land a job in the Salesforce ecosystem.
Training
Speaker : Gaurav Kapoor
Sales Cloud overview
Service Cloud overview
100 Days Learning Program
Day-02 - 04 : Assignment
Sales Cloud
Introduction to Sales Cloud
Home Page
List Views
Campaigns
Lead Assignment
Converting Leads
Lead Queue
Accounts
Contacts
Opportunities
Quote
Managing Price Books
Products
Activities
Day-05 - 07 : Assignment
Service Cloud
Introduction to Service Cloud
Cases
Parent Case and Case Hierarchy
Case Assignment Rules
Case Queues
Case Teams
Case Auto-Response Rules
Case Escalation Rules
Monitor the Case Escalation Rule Queue
Web-to-Case Form
Email to Case
Enabling Solutions
Solutions
Attaching Solutions to Cases
Enabling Knowledge
Configuring Knowledge
Using Knowledge Articles While Working Cases
Omni Channel
Chat with Customers
Duration : (12 weeks, 25 Days) – 4 hrs./Day
Training hours : 100 hours
Training Period : 100 Days (05-Feb-2022 – 14-May-2022)
Timing : 9:30 AM- 1:30 PM (Sat – Sun)
To whom : Fresher’s with Coding Knowledge, #Journey2Salesforce Learners, Developer’s interested to learn Salesforce CRM
Register yourself for the 100 Days learning challenge
