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Salesforce Career Development Program - Day 2 (Sales and Service Cloud)

Check out what happened

About this event

Salesforce Career Development Program

In this Salesforce Career development program, you will build a career plan and learn how to land a job in the Salesforce ecosystem.

Training

Speaker : Gaurav Kapoor

Sales Cloud overview

Service Cloud overview

100 Days Learning Program

Day-02 - 04 : Assignment

Sales Cloud

Introduction to Sales Cloud

Home Page

List Views

Campaigns

Lead Assignment

Converting Leads

Lead Queue

Accounts

Contacts

Opportunities

Quote

Managing Price Books

Products

Activities

Day-05 - 07 : Assignment

Service Cloud

Introduction to Service Cloud

Cases

Parent Case and Case Hierarchy

Case Assignment Rules

Case Queues

Case Teams

Case Auto-Response Rules

Case Escalation Rules

Monitor the Case Escalation Rule Queue

Web-to-Case Form

Email to Case

Enabling Solutions

Solutions

Attaching Solutions to Cases

Enabling Knowledge

Configuring Knowledge

Using Knowledge Articles While Working Cases

Omni Channel

Chat with Customers

Duration : (12 weeks, 25 Days) – 4 hrs./Day

Training hours : 100 hours

Training Period : 100 Days (05-Feb-2022 – 14-May-2022)

Timing : 9:30 AM- 1:30 PM (Sat – Sun)


To whom : Fresher’s with Coding Knowledge, #Journey2Salesforce Learners, Developer’s interested to learn Salesforce CRM



Register yourself for the 100 Days learning challenge

https://bit.ly/3FI1F5e

https://bit.ly/3rRis0M

Speaker


Group Leader

  • Khyati Mehta

    Khyati Mehta

    Community Group Leader

Sponsors

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