Jun 1, 9:00 – 10:20 AM (UTC)
Salesforce Women in Tech Group, Islamabad, Pakistan
Kickstart your journey with Agentforce in this hands-on workshop tailored for Salesforce admins and developers. Get familiar with the new Agentforce workspace, explore practical use cases, and learn how to streamline workflows using key Service Cloud features. Plus, catch the top highlights from the Summer '25 release to stay ahead of the curve.
Get started with Agentforce in this hands-on workshop designed for Salesforce admins and developers. We’ll walk through the basics of the new Agentforce workspace and explore how it streamlines the Service Cloud experience.
Through guided exercises and real-world examples, you'll learn how to:
Navigate and customize the Agentforce workspace
Use productivity tools like macros, quick text, and utility bars
Set up simple Omni-Channel routing and case handling
Enhance agent efficiency with smart layout configurations
Plus, we’ll highlight key features from the Salesforce Summer ’25 release—including updates tailored for admins and developers.
Perfect for those looking to build foundational skills and stay ahead with the latest in Salesforce.
💻 Bring your laptop—this is a hands-on session!
Ortoo
Lead Customer Support
Ortoo
Salesforce Developer
Ortoo
Senior Solution Engineer
Sunday, June 1, 2025
9:00 AM – 10:20 AM (UTC)
| 9:00 AM | Welcome |
| 9:30 AM | Agentforce Workshop |
| 10:00 AM | Release Highlights |
| 10:30 AM | Swag Giveaway + Wrap-up |
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