Introduction to Service Cloud ( Omni-Channel & Live WebChat )

Jul 10, 2021, 4:45 – 6:45 AM

We will understand what is Service Cloud and its importance with two of its key-features in detail.

About this event

Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. We will have a detailed discussion on the importance of the service cloud with its key-features. We will discuss Omni-Channel Routing and Live WebChat in detail and understand how to configure it.


  • Khyati Mehta

    Cognizant Technology Solutions

    Salesforce Developer

Group Leader

  • Swati Taunk

    IBM India Pvt Ltd


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