Jul 10, 2021, 4:45 – 6:45 AM (UTC)
Salesforce Women in Tech Group, Hyderabad, India
We will understand what is Service Cloud and its importance with two of its key-features in detail.
Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. We will have a detailed discussion on the importance of the service cloud with its key-features. We will discuss Omni-Channel Routing and Live WebChat in detail and understand how to configure it.
Cognizant Technology Solutions
Salesforce Developer
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