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Introduction to Service Cloud ( Omni-Channel & Live WebChat )

Salesforce Women in Tech Group, Hyderabad, India
Sat, Jul 10, 2021, 10:15 AM (IST)

Check out what happened

About this event

Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. We will have a detailed discussion on the importance of the service cloud with its key-features. We will discuss Omni-Channel Routing and Live WebChat in detail and understand how to configure it.

Speaker


Group Leader

  • Swati Taunk

    Swati Taunk

    IBM

    Leader

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