AI Case Routing - Implementation and Real-Life Results

Jan 31, 7:30 – 9:00 PM (UTC)

Salesforce Women in Tech Group, Denver, United States

Join us this month when Salesforce MVP and former Denver WIT leader Kerry McClauss will give us a sneak peek of her TDX 2025 session, "AI Case Routing - Implementation and Real-Life Results." You'll learn how to test and implement this exciting feature to optimize your case management in Salesforce.

AI and DataService Cloud

About this event

Join us this month when Salesforce MVP and former Denver WIT Leader Kerry McClauss will give us a sneak peek of her TDX 2025 session, AI Case Routing - Implementation and Real-Life Results. Never heard of Einstein Case Classification? Learn how to test and implement this feature, improving case routing & efficiency! See real-life results & gain practical insights for optimizing your case management with AI.

We'll also have plenty of time to network and catch up. 

Light food and beverages will be provided.

Parking is plentiful with a huge free garage just a few minutes away, free street parking, and a small lot nearby. 

Speaker

  • Kerry McClauss

    Acuity Insurance

    Salesforce Architect

When

When

Friday, January 31, 2025
7:30 PM – 9:00 PM (UTC)

Agenda

7:30 PMGrab a bite to eat and meet some of your fellow Denver WIT members
8:00 PMPresentation by Kerry McClauss "AI Case Routing - Implementation and Real-Life Results"
8:30 PMAnnouncements & networking
9:00 PMMeeting ends

Group Leaders

  • Stacey Warren

    Aflac

    Community Group Leader

  • Abbey Harmon

    Consider Volunteering

    Community Group Leader

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