Ever wonder why some organizations rave about their technology, and others feel in a constant state of SOS? If you are using today's modern tools and are not feeling optimistic about your technology, chances are, it's not the technology that got you there. Human emotions, expectations, and experiences significantly impact organizations' use of the technology they have, for better or for worse. Technology is innately human; after all, humans built every (mega)bit of it. Therefore, when implementing and using these technologies, we must remember to pay as much attention to the human element as the tech itself. This session evaluates how human aspects like emotions, expectations, and experience affect a nonprofit’s technology engagement from implementation to everyday operations and how behavior changes can create better outcomes.