Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents.We will have a detailed discussion on the importance of the cloud with its key-features. We will discuss Omni-Channel Routing and Live WebChat in detail and understand how to configure it.
Saturday, July 24, 2021
11:30 AM – 12:30 PM UTC
Service Cloud(Omni-Channel & Live WebChat) |