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Introduction to Omni-Channel(Service Cloud)

Salesforce Women in Tech Group, Bengaluru, India
Sat, Jul 17, 2021, 11:00 AM (IST)

Check out what happened

About this event

Omni-Channel is a Customer Service and Console based Salesforce Service Cloud feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents.

We will have a detailed discussion on what are the three types in which Omni-channel can be configured.

Speaker

When

Saturday, Jul 17
11:00 AM - 12:30 PM (IST)

Group Leader

  • Rupalika Sahoo

    Rupalika Sahoo

    Community Group Leader

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