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Introduction to Omni-Channel(Service Cloud)

Jul 17, 2021, 5:30 – 7:00 AM

Salesforce Women in Tech Group, Bengaluru, India

We will discuss about getting started on Omni-Channel feature-one of the nine key features of Service Cloud with a very relatable use-case.

About this event

Omni-Channel is a Customer Service and Console based Salesforce Service Cloud feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents.

We will have a detailed discussion on what are the three types in which Omni-channel can be configured.

Speaker

  • Khyati Mehta

    Cognizant Technology Solutions

    Salesforce Developer

When

When

Saturday, July 17, 2021
5:30 AM – 7:00 AM UTC

Agenda

Introduction
Session by Khyati
Kahoot Quiz

Group Leader

  • Rupalika Sahoo

    Community Group Leader

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