Link to your account

To help streamline our login experience, you can now access the Trailblazer Community Groups Platform with your account. Click details and how to link your accounts.

Introduction to Omni-Channel(Service Cloud)

Salesforce Women in Tech Group, Bengaluru, India
Sat, Jul 17, 2021, 11:00 AM (IST)

Check out what happened

About this event

Omni-Channel is a Customer Service and Console based Salesforce Service Cloud feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents.

We will have a detailed discussion on what are the three types in which Omni-channel can be configured.



Saturday, Jul 17
11:00 AM - 12:30 PM (IST)

Group Leader

  • Rupalika Sahoo

    Rupalika Sahoo

    Community Group Leader

Join your local Trailblazer Community Group, meet other developers & get best practices for building on the App Cloud