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"Bi-directional integration between Salesforce and OpenText™ Content Management (Extended ECM)"

We will discuss 2-way integration, enhanced UX, and automation, showing how the Content Management "Business Workspace" concept can be leveraged across platforms.

OpenText, a leader in enterprise information management, targets organizations that need to manage large volumes of business-critical content efficiently and securely. The target users include professionals in industries like finance, legal, manufacturing, healthcare, architect and estate agencies, and government. Key roles include:

• IT and Enterprise Architects: Responsible for integrating content solutions across platforms.

• Business Leaders and Managers: Seeking streamlined collaboration and compliance with regulatory standards.

• Knowledge Workers: Using documents and records daily, such as HR, legal teams, or customer service representatives.

About OpenText™ Content Management (previous name Extended ECM)

Extended ECM connects content to core business applications like Salesforce, SAP, and Microsoft Teams. It ensures that relevant documents, records, and processes are directly accessible where people work, enabling seamless collaboration and improved decision-making.

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