Join us for a practical, admin-friendly deep dive into Agentforce for Service, where we’ll walk through how to create a Service Agent and leverage Knowledge to deliver consistent and personalized customer support grounded in your CRM data. This session will focus on real-world setup and use cases—how to configure agents, connect them to your Knowledge base, and design and deploy experiences that reduce case handling time while improving accuracy and customer satisfaction. Expect live demos, configuration best practices, and clear guidance you can apply immediately in your own org.

Rounding out the session are two Agentforce experts from Eigen X. Rishabh Prakash, Senior Consultant at Eigen X, is a go-to resource for Agentforce strategy and implementation, known for designing scalable, intelligent service experiences that maximize the value of AI-driven agents. He’ll share insights on how organizations can think beyond basic setup and truly operationalize Agentforce.

Joining him is Jimmy Roche, Manager at Eigen X and an Agentforce specialist with deep, hands-on experience. Jimmy focuses on practical execution—how to configure, test, and refine agents in real service environments—helping teams move from concept to production with confidence.