Ever wonder when Business Analysis became a profession or what exactly a Business Analyst does every day? In this session we will discuss the history behind business analysis, different methodologies used by today's business analysts and how the role differs from that of the Salesforce Administrator. You'll leave the session armed with the knowledge to take on your next project with a whole new mindset.
Eric is a "Connector", a Blogger, a Marketer, a mentor for those new to the Salesforce ecosystem and a Community Advocate. Working in the Salesforce ecosystem since 2009, with experience in across multiple industries including transportation, retail, life sciences and more. Able to bridge the gap between technology and the people who rely on it. Founder of Midwest Dreamin' and a Salesforce MVP, 2…