Madeleine Coutanceau has been a Salesforce Admin for 4 years at simPRO. She will take us through the journey from documenting and aligning business processes at simPRO all the way to go live with a Salesforce solution, running across 4 countries, with almost 300 users, across 7 departments. Madeleine started as a single Process Coordinator and ended up leading a Global team with a focus on process improvements using Salesforce including Sales Cloud, Service Cloud with Live Agent, CPQ, Communities, and Pardot. Over the last 2 years with Salesforce Lightning Flows she has been able to focus on creating efficiencies for users with automation and enhance user experience.
simPRO
Global Head of Systems and Processes
Madeleine has been a Salesforce Admin for almost 3 years at simPRO. She started when simPRO decided that Salesforce was the right choice and looks after simPRO’s ecosystem of internal systems, and also operational processes. Madeleine is a self confessed ‘bit of a nerd’, loves video games and fantasy books, connecting with other Admins, and learning new ways to help simPRO’s org!
Madeleine has been a Salesforce Admin for almost 3 years at simPRO. She started when simPRO decided that Salesforce was the right choice and looks after simPRO’s ecosystem of internal systems, and also operational processes. Madeleine is a self confessed ‘bit of a nerd’, loves video games and fantasy books, connecting with other Admins, and learning new ways to help simPRO’s org!
