Meet the admin, meet the org with Madeleine Coutanceau, simPRO

Sep 8, 2020, 2:00 – 3:00 AM

Madeleine has been a Salesforce Admin for 4 years at simPRO. She will take us through the journey from documenting and aligning business processes at simPRO all the way to go live with a Salesforce solution. Madeleine started as a single Process Coordinator & ending up leading a team with a focus on process improvements using Sales + Service Cloud with Live Agent, CPQ, Communities & Pardot

About this event

Madeleine Coutanceau has been a Salesforce Admin for 4 years at simPRO. She will take us through the journey from documenting and aligning business processes at simPRO all the way to go live with a Salesforce solution, running across 4 countries, with almost 300 users, across 7 departments. Madeleine started as a single Process Coordinator and ended up leading a Global team with a focus on process improvements using Salesforce including Sales Cloud, Service Cloud with Live Agent, CPQ, Communities, and Pardot. Over the last 2 years with Salesforce Lightning Flows she has been able to focus on creating efficiencies for users with automation and enhance user experience.

Speaker

  • Madeleine Coutanceau

    Zinkt

    Head of Salesforce Practice

Group Leaders

  • Simon Gascoigne

    Leader

  • Mia Pacey

    Australian Olympic Committee

    Community Group Leader

  • Cam Clarkson

    Employment Hero

    Community Group Leader

Powered by

Trailblazer Community logo

Trailblazer Community

CONTACT US

Join your local Trailblazer Community Group, meet other developers & get best practices for building on the App Cloud

JOIN US