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Meet the admin, meet the org with Madeleine Coutanceau, simPRO

Salesforce User Group, Sydney, Australia
Tue, Sep 8, 2020, 12:00 PM (AEST)

About this event

Madeleine Coutanceau has been a Salesforce Admin for 4 years at simPRO. She will take us through the journey from documenting and aligning business processes at simPRO all the way to go live with a Salesforce solution, running across 4 countries, with almost 300 users, across 7 departments. Madeleine started as a single Process Coordinator and ended up leading a Global team with a focus on process improvements using Salesforce including Sales Cloud, Service Cloud with Live Agent, CPQ, Communities, and Pardot. Over the last 2 years with Salesforce Lightning Flows she has been able to focus on creating efficiencies for users with automation and enhance user experience.


Group Leaders

  • Simon Gascoigne

    Simon Gascoigne


  • Mia Pacey

    Mia Pacey

    Australian Olympic Committee

    Community Group Leader

  • Campbell Clarkson

    Campbell Clarkson

    Community Group Leader

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