Hello Melbourne Trailblazers!

We’re excited to welcome special guest Karen Hendrickx to lead an insightful session titled: “The Art of Discovery for Service Excellence in the Age of AI.”

Currently a Director in Customer AI at Deloitte Digital, and formerly a Director of Customer Success for Service Cloud at Salesforce, Karen will guide us through how discovery processes can drive service excellence in a world shaped by AI, with a practical focus on:

💠Tools that support effective discovery

💠Why the journey matters as much as the destination

💠Strategies to maximise discovery success

Whether you're in consulting, service delivery, business analysis or admin, you'll walk away with fresh ideas and practical tools to strengthen your discovery skills.

Event Details:

📅 Date: Wednesday, May 14

🕠 Time: Arrive at 5pm for a 5:30 PM start, finishing by 7:00 PM

📍 Location: SEISMA Group, Level 6, 565 Bourke St, Melbourne

🍕 Pizza and drinks will be provided

💻 Can’t make it? We’ll be back with virtual events in June and July.

🏢This is an in-person event only and will not be recorded, so please only register if you can attend.

Lanyard and Name Tag:

👉Bring along an existing lanyard with a name tag, whether it’s from work or a past Salesforce event like Dreamforce or World Tour - it's a great way to spark conversations during networking! If you forget or don’t have one, no worries - we’ll have name tag stickers available.