Did you know that 91% of companies that report the highest levels of ROI from Salesforce have a Center of Excellence (COE) in place? This how-to handbook outlines how establishing a Salesforce COE can help businesses get the most bang from their investment. Topics covered include: Team roles and structure, Delivery standards and processes, Change management, End-user support, and Education and growth
10K Advisors
Chief Customer Officer
Mike has been getting his hands dirty with the Salesforce Platform since 2008. He spent 8+ in multiple roles from delivery, to sales, and talent development at a global Salesforce consultancy. Currently, he is the Chief Customer Officer at 10K Advisors, ensuring that 10K clients work successfully with the best delivery partners in the Salesforce ecosystem. He has 6 Salesforce Certifications, a…
Mike has been getting his hands dirty with the Salesforce Platform since 2008. He spent 8+ in multiple roles from delivery, to sales, and talent development at a global Salesforce consultancy. Currently, he is the Chief Customer Officer at 10K Advisors, ensuring that 10K clients work successfully with the best delivery partners in the Salesforce ecosystem. He has 6 Salesforce Certifications, and is a Salesforce MVP. Mike lives in Indianapolis with his wife and 2 boys. You'll likely find him enjoying a local craft beer or building something cool with Lego.
