Welcome to Session 1 of our Salesforce Admin Learning Series! This series is dedicated to empowering individuals with comprehensive knowledge and practical skills in Salesforce Administration. Whether you're just starting your journey or aiming to enhance your expertise, this program offers invaluable insights to excel in the dynamic world of Salesforce.

Sessions will be held every week, every Saturday. Each session will cover key concepts and best practices, allowing you to deepen your understanding and network with fellow Trailblazers.

Topics:

Salesforce Service Cloud Overview

1. Standard Service Process and Objects Overview
2. Service Console
3. Case Automation
4. Service Channels