Happy New Year! Join us for the 1st KC Salesforce User Group meeting of 2022, featuring the good folks at Screenmeet...and we're still looking for a 2nd presenter! If you're interested in presenting...whether it be how your company uses Salesforce, tips and tricks you've learned, functionality you're passionate about...it's all fair game! Sign up at https://forms.gle/3uqVMfA1XfwHDRNQ8
ScreenMeet will demonstrate their in-platform solution for voice, video, cobrowsing, and remote support within Salesforce. ScreenMeet users authenticate logging into their Salesforce account while admins manage users via permission sets. User experience feels like a native app with direct access from any Object Record, while customers use web-based access from any existing channels. Session event logs and device info stored as related lists on the Case or other Object Record, while session recordings can be stored in Salesforce or your preferred storage.
Alex is a Sales Director with ScreenMeet focused on accounts with a Salesforce integration. Alex is a Salesforce alum with 8 years of experience on the Data.com and Marketing Cloud teams. Alex brings a wealth of knowledge to Salesforce customers looking to expand the value of their Sales Cloud and Service Cloud instances.
Steve leads Solutions Engineering for ScreenMeet and has over 15 years’ experience with screen sharing and video chat technologies, particularly in online customer engagement, support and collaboration solutions. A seasoned speaker on numerous topics including solving problems with online support and collaboration products, Steve is passionate about working with likeminded people that share a common goal in delivering exceptional customer service.