A look at how Service Cloud can be configured to provide a simple user experience for customers and service agents using Chatter and Flow.
About this event
A look at how Service Cloud can be configured to provide a simple user experience for customers and service agents using Chatter and Flow.
Speaker
Sean Dukes
Learnsmarter
CEO at Learnsmarter, group leader, Salesforce Certified Application Architect
When
Wednesday, November 10, 2021 6:30 PM – 7:45 PM (UTC)
Agenda
6:30 PM
Fifteen minutes to chat
Virtual Networking. A chance to say hello and maybe meet a few new people before the main event.
6:45 PM
Introduction
Introducing tonight's topic and speaker
6:45 PM
Service Cloud and Flow
How Flow can be used to provide a simple Service Cloud experience based around Chatter and Communities.
7:15 PM
Group discussion - What's next for HUG
What do people want out of the group? Are we ready for an in person get together?
7:30 PM
Voucher give away
We have a certificate voucher to give away. $200 better off by the end of the evening? Not a bad way to finish the day, so come along to have a chance to win.
