Apr 24, 4:00 – 6:00 PM (UTC)
Salesforce User Group, Geneva, Switzerland
Salesforce Service Cloud Voice and Genesys are powerful customer service solutions that bring together phone calls and digital channels into one unified platform. Let's get a better understanding of Salesforce Service Cloud Voice and Genesys in this session! In-person event at Hotel Royal Geneva ; Event starts at 6.00 PM.
Real Time Customer Service over "Voice/Telephony" has been there for ages. Modern technologies such as AI and introduction of standardization in communications APIs are creating possibilities for a personalized and intelligent customer service over voice which results into faster resolutions, more accurate self-service and overall much more productive cost centers.
Salesforce Service Cloud Voice and Genesys are powerful customer service solutions that bring together phone calls and digital channels into one unified platform.
Let's get a better understanding of Salesforce Service Cloud Voice and Genesys in this session!
In-person event at Hotel Royal Geneva ; Event starts at 6.00 PM.
Mavericx
CEO
Salesforce
Principal Solution Engineer - AI + Service Cloud Specialist
Genesys
Senior Account Executive
Genesys
Solutions Consultant
Thursday, April 24, 2025
4:00 PM – 6:00 PM (UTC)
| Welcome & Introduction |
| Discover Salesforce Service Cloud Voice Capabilities |
| Genesys and Salesforce: an Enterprise Contact Center built directly into your CRM |
| Networking & Drinks/Food |
Mavericx
Head of Salesforce Practice
CONTACT US
