Why can’t a user find a record?! They’re in the same permission set group as another team member who can. 

Locating records are one of the most common requests from users, which tends to take us down the access control rabbit hole leading to frustration 😤. Global Search, Custom Component, Federated, SOSL… so many options, so little time!

Peter Ganza from KonaSearch will provide insight and best practices for the many ways of searching in Salesforce. He’ll also outline the path to becoming a #HeroAdmin in your organization as well as giveaways for top scores in a live survey.