I've wanted to give you the opportunity to meet Mary Tagler for a long time.  She runs Salesforce Saturday in Chicago and is just crazy smart.  She leads a team of admins supporting Relativity's large and complex Service Cloud implementation.  She's also part of the Golden Hoodie Club.  We will hit on various topics as we do an interview-style meeting to pepper her with questions.  Bring your Service Cloud questions and learn from a leader in the field.  This will be a fun, casual, and educational session you'll not want to miss.