Trailblazer Ninjas‘24 : Tech Day 03 - Salesforce : Service Cloud - Part 1
About this event
During the Trailblazer Meetup '24 - 100 Days Challenge, participants will engage in activities focused on Salesforce fundamentals, Apex programming, and Lightning Web Component Training. This includes participating in running challenges and social interactions.
Today's Topic:
Title: Trailblazer Ninjas‘24: Tech Day 03 - Salesforce Service Cloud - Part 1
Study Plan:
Introduction to Salesforce Service Cloud
Navigation and User Interface
Case Management in Service Cloud
Knowledge Base
Omni-Channel
Email-to-Case
Live Agent
Service Console
Macros and Quick Text
Social Customer Service
Mobile App Usage
Lightning Experience
Reports and Dashboards
All three Challenge Started on 24-Feb-2024
100 Days of Challenges
OF-FOR-BY Trailblazer
Challenge #1
Trailblazer Ninjas‘24 - 100 Days of Self-Learning Challenge