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Salesforce Career Development Program - Training Day 2 (Sales and Service Cloud)

Salesforce User Group, Chennai, India
Sun, Feb 6, 2022, 9:30 AM (IST)

About this event

Salesforce Career Development Program

In this Salesforce Career development program, you will build a career plan and learn how to land a job in the Salesforce ecosystem.


Speaker : Gaurav Kapoor

Sales Cloud  overview 

Service Cloud overview

100 Days Learning Program

Day-02 - 04 : Assignment

Sales Cloud

Introduction to Sales Cloud

Home Page

List Views


Lead Assignment

Converting Leads

Lead Queue





Managing Price Books



Day-05 - 07 : Assignment

Service Cloud

Introduction to Service Cloud


Parent Case and Case Hierarchy

Case Assignment Rules

Case Queues

Case Teams

Case Auto-Response Rules

Case Escalation Rules

Monitor the Case Escalation Rule Queue

Web-to-Case Form

Email to Case

Enabling Solutions


Attaching Solutions to Cases

Enabling Knowledge

Configuring Knowledge

Using Knowledge Articles While Working Cases

Omni Channel

Chat with Customers

Duration : (12 weeks, 25 Days) – 4 hrs./Day

Training hours : 100 hours

Training Period : 100 Days (05-Feb-2022 – 14-May-2022)

Timing : 9:30 AM- 1:30 PM (Sat – Sun)

Fees : Free training program

Cost : Volunteers Devoting time and expertise effort (Let’s Thanks them)

To whom : Fresher’s with Coding Knowledge, #Journey2Salesforce Learners, Developer’s interested to learn Salesforce CRM

Topic Covered during Salesforce Career Development Program

Day 01 : Overview about Training ,CRM Overview, About Salesforce

Day 02 : Sales & Service cloud Overview

Day 03 : Salesforce Admin (Setup and Configuration) - Part - 1

Day 04 : Salesforce Admin (Setup and Configuration) - Part - 2

Day 05 : Salesforce Admin (Setup and Configuration) - Part - 3

Day 06 : Salesforce Admin (Setup and Configuration) - Part - 4

Day 07-10 : Apex (Coding and Development), Basic of SOQL and SOSL in Salesforce

Day 11-12 : Lightning Flow

Day 13-14 : Integration - Rest API

Day 15-16 : HTML, CSS & JavaScript

Day 17-20 : Lightning Web component

Day 21-23 : Lightning Aura Component

Day 24 : Code review Best Practices

Day 25 : Project Assignment

Day 26 : Interview preparation & Project submission

Day 27 : Demo Jam – $400 Voucher will be provided for the best Projects

Day 28 : Employer connect (14-May-2022)

Other Events

26-Feb-2022 : Integration of Tableau CRM

Register yourself for the 100 Days learning challenge

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Sunday, Feb 6
9:30 AM - 2:00 PM (IST)

Group Leader

  • Anand S

    Anand S

    Preludesys India Ltd - Demandblue

    Community Group Leader

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