Salesforce Sales Cloud is a customer relationship management (CRM) platform that helps sales teams manage leads, contacts, opportunities, and accounts. It provides tools for sales automation, forecasting, and analytics, as well as integration with other apps and systems.

Salesforce Service Cloud is a customer service platform that helps companies manage customer interactions and support tickets across multiple channels, such as email, phone, and social media. It includes tools for case management, knowledge management, and live agent support, as well as integration with Sales Cloud for a complete view of the customer.