Curious about what’s next for AI-powered service on the Salesforce platform? Join John Cosgrove from Cloudwerx as he pulls back the curtain on Agentforce—a next-gen approach that blends agentic AI with Salesforce to supercharge service operations. In this session, we’ll explore how autonomous agents are already reshaping customer interactions, accelerating resolutions, and reducing manual workloads. You’ll get a first-hand look at how Agentforce works under the hood, the design thinking behind it, and why it's more than just another chatbot. Whether you’re a platform owner, admin, consultant or just AI-curious, this is your field guide to the future of service.