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Birmingham User Group - 25th November

About this event

This is an excellent opportunity to network, learn, share best practices and hear from other Salesforce users from all areas of the industry. At this event we are delighted to welcome the following guest speakers.


BlueTel: Using Experience Cloud to foster customer engagement and minimise technical support

Experience Cloud is a powerful add on to Salesforce’s family of products. In this talk, we will look at how the basic, out of the box functionality can be extended to avoid the same support enquiries clogging your support queues and how custom case flows can add to your customer portal knowledge base.

Through this real life case study, we will show how grouping customer generated and support staff content can encourage customer engagement across the community and allow users to truly self-serve.


OwnBackup: The Different Types of Salesforce Data Disruptions

While major breaches and outages tend to get all the headlines, most data loss incidents aren’t tied to major events- simple mistakes happen each and every day. Join OwnBackup’s Vish and Hamza as they break down the different ways data loss and corruption can occur, and demonstrate how OwnBackup Recover can help you cope with different disruption scenarios - from the major ones to the day-to-day ones.


Group Leaders: Winter 22

Leanne and James will be taking us through the Winter 22 Release and testing your knowledge at the same time! Make sure you are up to date with the latest release as there is SWAG up for grabs in this presentation


Gearset: The 5 Pillars of a successful Salesforce DevOps process

In the age of Salesforce DevOps, the way we build has changed for the better. Teams all over the world are moving beyond in-org development to adopt automated CI/CD processes. But is your team equipped with the right knowledge on what makes a good DevOps process and ready to start benefiting? Join DevOps experts from Gearset as we take you through the core pillars of any good DevOps process. 

Speakers

When

Thursday, Nov 25
2:00 PM - 6:00 PM (GMT)

Where

HAYS
One Colmore Row BirminghamB4 6AJ

Group Leaders

  • Leanne Harkin

    Leanne Harkin

    system-f

    Community Group Leader

  • James Beezley

    James Beezley

    Community Group Leader

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