This is an excellent opportunity to network, learn, share best practices and hear from other Salesforce users from all areas of the industry. At this event we are delighted to welcome the following guest speakers.
Tom Worthington: Stimulus Consulting - Salesforce.org
Hopefully most people reading this have heard of Salesforce, but have you heard of Salesforce.org? This is the non-profit side of the Salesforce eco-system that supports a wide range of charities and educational trusts. Tom will be here to talk about some of the use cases and charities that have been helped throughout the years
Beth Clements: ProvenWorks - 5 things you need to know about the UK Telephone Preference Service (TPS)
If you’re a UK entity that makes cold calls to UK numbers, you cannot afford NOT to know about the Telephone Preference Service.
James Beezley: SkySail - How to Prompt Your Users to Enter Additional Information with Pop Out Windows
Have you wanted to get your users to provide more information when a certain change is made to a record in Salesforce? If so, this is your session! James will walk you through how to make a modal screen pop out when an Opportunity is Closed Lost, making the user provide more information as to why the deal was lost. The solution shown will be re-usable and the possibilities are endless for this!
Will Shinton: Purus - Getting Started with Service Cloud
Service Cloud helps your business provide incredible customer service, 24/7. With your customer data in the cloud, it’s available from any place and on any device, and your service agents can work from anywhere to support your customers. In this presentation we will look at the key features and considerations when implementing Service Cloud so you can hit the ground running and boost your customer experience.
Salesforce Consultant & Instructor
James is a certified architect that gets a real buzz from delving into difficult business problems, and - through making the most of the capabilities of Salesforce - he comes up with creative and useful solutions in a fraction of the time that his clients expect.
He has worked with organisations across a broad range of sectors, including: Financial Services, Aviation, Public Sector, Pharmaceutical, Automotive and Retail and enjoys the distinctions and nuances each industry brings.