Paul Cathcart - Customer Story from Standard Life

Hear about Standard Life’s journey with Salesforce.com (and CRM as a principle) over multiple years. In this session, Paul will discuss how Salesforce changed over the years in the business, from being seen predominantly as an activity management tool with limited support and no roadmap - to becoming a key technology tool, now at the heart of the business strategy. The discussion will cover adoption challenges and tips, successes and key learns from large Lightning Roll Out experience and future plans to expand into Service Cloud and Einstein Analytics. With the opportunity to ask Qs on anything Salesforce, CRM or Standard Life related

Heather Black - ‘How Coaching Skills can empower Salesforce Users’

Heather Black, CEO of Supermums CIC, will be sharing how Coaching skills are invaluable to your salesforce projects, to empower your team and users to achieve success.

Join the session to learn some key coaching tools and techniques that you can apply straight away to your own development as well as to your projects.

She will share the difference between coaching and mentoring and how you can apply both in your workplace.

Heather is a qualified coach and NLP practitioner and Salesforce professional. She has worked as a coach since 2006 and led a Salesforce Consultancy since 2012.

She now empowers other Salesforce professionals by teaching them key consultancy and coaching skills via Supermums.org.

Get the chance to learn more about the Supermums Coaching and Mentoring opportunities to upskill and give back.