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Salesforce & OpenAI -> The new era of CRM AI with EinsteinGPT & SlackGPT

Mar 20, 2023, 5:00 – 7:30 PM

Salesforce Nonprofit User Group, Tirana, Albania

Meet Einstein GPT, the World’s First Generative AI for CRM. Salesforce Announces Einstein GPT, the World’s First Generative AI for CRM

About this event

Salesforce, the global leader in CRM, today launched Einstein GPT, the world’s first generative AI CRM technology, which delivers AI-created content across every sales, service, marketing, commerce, and IT interaction, at hyperscale. With Einstein GPT, Salesforce will transform every customer experience with generative AI.

Go Deeper: Einstein GPT in CRM

Einstein GPT is the next generation of Einstein, Salesforce’s AI technology that currently delivers more than 200 billion AI-powered predictions per day across the Customer 360. And by combining proprietary Einstein AI models with ChatGPT or other leading large language models, customers can use natural-language prompts on CRM data to trigger powerful, time-saving automations, and create personalized, AI-generated content. Launching today are:

Einstein GPT for Sales: Auto-generate sales tasks like composing emails, scheduling meetings, and preparing for the next interaction.

Einstein GPT for Service: Generate knowledge articles from past case notes. Auto-generate personalized agent chat replies to increase customer satisfaction through personalized and expedited service interactions.

Einstein GPT for Marketing: Dynamically generate personalized content to engage customers and prospects across email, mobile, web, and advertising.

Einstein GPT for Slack Customer 360 apps: Deliver AI-powered customer insights in Slack like smart summaries of sales opportunities and surface end users actions like updating knowledge articles.

Einstein GPT for Developers: Improve developer productivity with Salesforce Research’s proprietary large language model by using an AI chat assistant to generate code and ask questions for languages like Apex.


Speakers

  • Marilo Meta

    LDA Digital Solutions

    Salesforce MVP | CEO & Founder

  • Dorian Kane

    LDA Digital Solutions

    Managing Partner

Agenda

Welcoming
Meet Einstein GPT, the World’s First Generative AI for CRM.
Closing & Networking

Group Leader

  • Marilo Meta

    LDA Digital Solutions

    Leader

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