Jun 20, 2023, 10:30 – 11:30 PM
Salesforce Nonprofit User Group, Seattle, United States
This month, Adriaan Dippenaar of Wellspring will cover a few principles of Human Centered Design and system usability for simple, high-yield improvements to the systems we build and administer. You'll leave with a few key concepts in mind as well as practical methods to apply the next time you're creating a page layout, flow, or field label.
At the end of every feature and formula are the people we are building for: our users. Often, business requirements and technical feasibility dominate our considerations during Salesforce implementation, and usability improvements are thought of as nice-to-haves or subjects for training. Support requests pile up or data quality and adoption suffer, quiet symptoms of a larger problem. In this session, we will cover a few principles of Human Centered Design and system usability for simple, high-yield improvements to the systems we build and administer. You'll leave with a few key concepts in mind as well as practical methods to apply the next time you're creating a page layout, flow, or field label.
Wellspring
Data Specialist, Office of Evaluation
Common Voyage
Leader
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