Communicating effectively with your users, your manager, and non-Salesforcey folks is vital, otherwise, solutions order confusing make can't good be customer then, flow. (Yes, that might be what people hear when you share information!) 

The good news: these practical tips will help you share the right message in the right order at the right time, helping you build trust with users, develop relationships, navigate tricky situations, and be seen as a leader - all of which will do wonders for your career.

We probably won't get through all of them all, but below are some of the topics that Rich may cover...

Presentation Topics include:

• Synthesizing and organizing information into consumable concepts
• Starting with the Action (or: avoiding the History of the World)
• Avoiding solutions (at first)
• Replacing panic with confidence
• Resisting the temptation of "Ta-Daaa!"
• Translating Salesforce to non-Salesforce people
• Matching the call-to-action to the importance level
• Framing your comms to your audience