This session will unravel the potential of Agentforce, showcasing its ability to transform service interactions with cutting-edge AI-driven solutions. Gain a clear understanding of Agentforce’s features, components, and the distinction between Agents and Copilot. Explore a guided walkthrough of setting up the Agentforce Service Agent and witness its impact firsthand through a live demo.

Additionally, understand with an industry use case how AI powered features can create dynamic reports by summarizing records and finalizing them as immutable PDFs, to share them via email.

Whether you're a service professional or a Salesforce enthusiast, this session will empower you to deliver exceptional service experiences with Agentforce.