#Impactforce : The Customer Experience & Why it’s Critical to the Success of your Business

About this event

How important are your customers? That's like asking someone, "How important is taking a breath?" But how many companies really consider their customer's experiences when building a product or service?

In this session, Eric Dreshfield will talk us through the real reasons why your customers should come first, and how you can help make that happen.

About the Speaker:

Eric Dreshfield is the Strategic Partner Marketing Manager at ActiveCampaign, working in the Salesforce ecosystem since 2009, with experience across multiple industries including transportation, retail, life sciences and more.

He is a connector and Salesforce Community Advocate and is the Founder of Midwest Dreamin' and a Salesforce MVP , 2013-2020, & now MVP Hall of Fame. He is also the co-founder of the Untold Stories - No Longer Untold podcast with Deepa Patel. Eric is known as the "Kevin Bacon" of the Salesforce Ecosystem. #EqualityForAll



Saturday, Jun 5
8:00 AM - 9:30 AM (PDT)

Group Leaders

  • Jyothsna Bitra (JB)

    Jyothsna Bitra (JB)



  • Murali Kandula

    Murali Kandula


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