May 22, 2021, 10:30 AM – 12:00 PM (UTC)
Salesforce Marketer Group, Cyberjaya, Malaysia
We are happy to welcome two of our India Trailblazer Community members to talk about Service Analytics and Web Chats in Service Cloud
We are happy to welcome two of our India Trailblazer Community members to talk about a couple of interesting features in Service Cloud:
1. Service Analytics - Simran Thakur shall be taking you through the basics of Service Analytics and how you can set it up using an Analytics Developer Account. Explore how one can use the pre-built template in Tableau CRM to view Service Cloud data and use it to drive the success of their service business
2. Web Chats for Service Cloud - Khyati Mehta shall be providing us with insights on how to set up Web Chats in Service Cloud. Web Chats is one of the channels that Support / Service agents can use for real-time conversational messaging.
Infobeans
Salesforce Developer
Cognizant Technology Solutions
Salesforce Developer
Saturday, May 22, 2021
10:30 AM – 12:00 PM (UTC)
| 10:30 AM | Welcome and Introduction |
| 10:35 AM | Service Analytics by Simran Thakur |
| 11:10 AM | Web Chats in Service Cloud by Khyati Mehta |
| 11:45 AM | Quiz Time |
| 12:00 PM | Closure and Wrap up |
APAC Head Salesforce Practice @ UST
B2C Marketers Leader
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