Learn how to set up Service Analytics and Web Chats in Salesforce

May 22, 2021, 10:30 AM – 12:00 PM

We are happy to welcome two of our India Trailblazer Community members to talk about Service Analytics and Web Chats in Service Cloud

About this event

We are happy to welcome two of our India Trailblazer Community members to talk about a couple of interesting features in Service Cloud:

1. Service Analytics - Simran Thakur shall be taking you through the basics of Service Analytics and how you can set it up using an Analytics Developer Account. Explore how one can use the pre-built template in Tableau CRM to view Service Cloud data and use it to drive the success of their service business

2. Web Chats for Service Cloud - Khyati Mehta shall be providing us with insights on how to set up Web Chats in Service Cloud. Web Chats is one of the channels that Support / Service agents can use for real-time conversational messaging. 

Speakers

  • Simran Thakur

    Infobeans

    Salesforce Developer

  • Khyati Mehta

    Cognizant Technology Solutions

    Salesforce Developer

When

When

Saturday, May 22, 2021
10:30 AM – 12:00 PM UTC

Agenda

10:30 AMWelcome and Introduction
10:35 AMService Analytics by Simran Thakur
11:10 AMWeb Chats in Service Cloud by Khyati Mehta
11:45 AMQuiz Time
12:00 PMClosure and Wrap up

Group Leader

  • Shibu Abraham

    APAC Head Salesforce Practice @ UST

    B2C Marketers Leader

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