Jun 7, 4:00 – 7:45 AM (UTC)
Salesforce Marketer Group, Hyderabad, India
Explore how Einstein for Service and Agentforce transform Facebook support with AI-driven automation, while gaining key insights into systems thinking to design scalable, resilient architectures for sustainable growth and efficiency.
Thinking in Systems: A Primer Guide to Building Scalable Systems
In this session, you'll see how clear systems-thinking turned a complex three day real estate booking process into a smooth, eight-minute, touch-free experience. We’ll walk you through four key habits - Decompose, Decouple, Delay, and Defend - that help systems scale effectively. You’ll also learn when to use real-time processes, queues, and how to prevent failures from affecting your entire system.
Unified Support: Einstein for Service & Agentforce on Facebook
In today’s hyper-connected world, customers expect fast and accurate support across digital channels. This session explores how to deploy Salesforce Agentforce on Facebook Messenger and enables smart seamless handoff to live agents via Omni-Channel. Once transferred, we’ll dive into how Einstein for Service transforms agent productivity with real-time intelligence.
From automating responses to summarizing customer emails and chats, this session equips you with a 360° view of enhancing customer experience through Salesforce AI.
ABSYZ Inc
Software Engineer
ABSYZ Inc
Consultant
Saturday, June 7, 2025
4:00 AM – 7:45 AM (UTC)
| 4:00 AM | Registrations |
| 4:30 AM | Welcome Note & Introductions |
| 4:45 AM | Riddles to Puzzle You |
| 5:00 AM | Thinking in Systems: A Primer Guide to Building Scalable Systems |
| 5:45 AM | Refreshments & Networking |
| 6:00 AM | Unified Support: Einstein for Service & Agentforce on Facebook |
| 6:45 AM | Fun & Trivia |
| 7:15 AM | Awards/Felicitation |
| 7:30 AM | Closing Note & Selfie |
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