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Upgrading Service in a Virtual World

Mar 24, 2021, 4:00 – 4:45 PM

Salesforce Insurance User Group (Virtual)

Being able to meet customer expectations on the type of digital customer service they experience is continually evolving. Join us as the Salesforce team discusses how companies are meeting this virtual customer service demand, the tools they’re using, and the type of impact it’s making!

About this event

Join Antonela Lula, Lead Solution Engineer for Financial Services, Service Cloud at Salesforce as we explore the various obstacles organizations are facing in this digital-first climate. Learn about the solutions insurance companies are choosing to best communicate with their clients, offer the resources they need at the right time, and in the manner that works best for them!

Speakers

  • Antonela Lula

    Salesforce

    Lead Solution Engineer - Financial Services, Service Cloud

  • Danielle Laffey

    Silverline

    Principal Consultant, Insurance Solutions

  • Pomy Singh

    HipTen

    Co-Founder

When

When

Wednesday, March 24, 2021
4:00 PM – 4:45 PM UTC

Agenda

Introductions
Presentation from Salesforce - Antonela Lula
Q & A

Group Leaders

  • Danielle Laffey

    Silverline

    Leader

  • Monica Sandberg

    @notisblank

    Community Group Leader

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