| Registration and refreshments | |
| Welcome | Mike Page, Head of Enterprise CRM & SRS, LSE |
| Salesforce Roadmap Innovation Session | Hear directly from the Salesforce Education Product and Strategy teams about the latest and greatest Education Cloud product innovation and get a sneak peek into what’s coming up on the roadmap, with Jean Pembleton, Senior Director, Education Strategy, Salesforce. |
| LSE's transition to Education Cloud | LSE, 10 years on Salesforce, have commenced adoption of Education Cloud. Hear about their transition to Person Accounts, the key technical change under the hood, and lessons learned; the implementation of a new Graduate Financial Support Application and automated calculation process using Education Cloud; and other projects afoot. |
| Plymouth University unpacking Mule | Mulesoft integration platform delivery progress and lessons learned - Rupert Frankum, Digital Experience & Platforms Architect, University of Plymouth |
| From Document to Decisions: Intelligent Document Processing for Admissions | Intelligent Document Processing (IDP) automates the review of transcripts, essays, CVs, test scores, passports, and financial documents. By extracting and validating data in real time, populating Salesforce, triggering alerts, IDP reduces errors, speeds decisions, lowers compliance risk, and improves student experience from application to enrolment. With Tony Nneke, Account Executive, Mulesoft and Stephane Pajon, Prinicpal Data and Integration Specialist, Mulesoft |
| Marketing Cloud Lessons Learned at Sheffield University | Josh Dean, Head of Digital Enablement and Development will be presenting lesson learned from Sheffield's Marketing Cloud journey to date |
| Gomeddo, Drinks Sponsor | Hear from our drinks sponsor, Gomeddo. |
| Provenworks, Lunch/Refreshments Sponsor | Hear from our lunch sponsor, Provenworks. |
| Comfort Break | |
| Lecture theatre breakouts - one each on Salesforce, Mulesoft and Marketing Cloud platforms | Lecture theatre breakouts - one each on Salesforce, Mulesoft and Marketing Cloud platforms.
Attend one of the following three concurrent breakout sessions of your choice to discuss / network about anything Salesforce, Mulesoft and Marketing Cloud with a guided but informal discussion, including the respective presenters from the morning sessions. Salesforce specialists will be in attendance to help answers your questions.
Continue those conversations while grabbing some lunch. |
| Sheikh Zayed Theatre - the Salesforce session | Will include updates / discussion on work towards making HESA related fields available in Education Cloud. |
| Wolfson Theatre - the Mulesoft session | Will include 15 mins on: Preparing Higher Education for Agentic AI. Agentic AI can transform university engagement—but only with strong data foundations. This session explores how MuleSoft’s enhanced capabilities allow you to build a composable architecture designed to support agentic innovation, and what Salesforce’s acquisition of Informatica means for smarter, governed, scalable data management. |
| Thai Theatre – the Marketing Cloud session | |
| Lunch, available from 1:15pm | |
| Salesforce Latest Innovation - Data & AI | Latest updates on all things data and AI with Education Cloud from Salesforce with Chris Clark, Senior Director of Product, Salesforce. |
| UWE Bristol's recent Go Live | Presenting their recent go-live experience on Salesforce, Sarah Garlick, Assistant Director of Student and Campus Life and Cathryn Carter, Head of Student Service Centre |
| Comfort Break | |
| Lancaster University | KEEP in Practice: Delivering Impact Acceleration Accounts with Salesforce
This session shares Lancaster University’s experience of delivering CyberFocus Impact Acceleration Accounts (IAAs) using KEEP, a Salesforce-based platform designed to support Knowledge Exchange and external engagement. With Ben Titley, Delivery Manager - External Enterprise & Research Lifecycle.
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| University of London | Sharing their experience of the launch of their new Microcredentials for Lifelong learning, where the Salesforce Education Cloud platform is a core component of their Digital Campus Platform. |
| Closing Remarks | Mike Page, Head of Enterprise CRM & SRS, LSE |
| Networking / Drinks Reception | |
| Close | |
