Salesforce UK/EMEA Education User Group @ LSE - the All Dayer - Thursday 26 February 2026

Name: Salesforce UK/EMEA Education User Group @ LSE - the All Dayer - Thursday 26 February 2026
Start: 2026-02-26T09:45:00+00:00
End: 2026-02-26T17:00:00+00:00
Location: Cheng Kin Ku Building

Feb 26, 9:45 AM – 5:00 PM (UTC)

Salesforce Higher Ed User Group, London, United Kingdom

See and hear about the work of trailblazing institutions delivering on the platform, and get the latest direct from the Salesforce teams - please RSVP for this free event asap. Scroll down to the blue section of this page to check out the agenda items,

About this event

This is a free event for existing and potential Salesforce customers working at Educational Institutions.  Partners are welcome, but please contact the User Group Leads first, and cost covering sponsorship greatly appreciated to help make the day possible.
We are in the lower ground floor of the CKK building (map here:https://www.lse.ac.uk/lse-information/campus-map), and have a large lecture theatre and two large breakout rooms too, so plenty of room - look forward to seeing you all there!

When

Thursday, February 26, 2026
9:45 AM – 5:00 PM (UTC)

Where

Cheng Kin Ku Building
54 Lincoln's Inn Fields, LSE
Greater London WC2A 3LJ

Agenda

9:45 AM	Registration and refreshments
10:20 AM	Welcome	Mike Page, Head of Enterprise CRM & SRS, LSE
10:25 AM	Salesforce Roadmap Innovation Session	Hear directly from the Salesforce Education Product and Strategy teams about the latest and greatest Education Cloud product innovation and get a sneak peek into what’s coming up on the roadmap, with Jean Pembleton, Senior Director, Education Strategy, Salesforce.
10:50 AM	LSE's transition to Education Cloud	LSE, 10 years on Salesforce, have commenced adoption of Education Cloud. Hear about their transition to Person Accounts, the key technical change under the hood, and lessons learned; the implementation of a new Graduate Financial Support Application and automated calculation process using Education Cloud; and other projects afoot.
11:15 AM	Plymouth University unpacking Mule	Mulesoft integration platform delivery progress and lessons learned - Rupert Frankum, Digital Experience & Platforms Architect, University of Plymouth
11:30 AM	From Document to Decisions: Intelligent Document Processing for Admissions	Intelligent Document Processing (IDP) automates the review of transcripts, essays, CVs, test scores, passports, and financial documents. By extracting and validating data in real time, populating Salesforce, triggering alerts, IDP reduces errors, speeds decisions, lowers compliance risk, and improves student experience from application to enrolment. With Tony Nneke, Account Executive, Mulesoft and Stephane Pajon, Prinicpal Data and Integration Specialist, Mulesoft
11:45 AM	Marketing Cloud Lessons Learned at Sheffield University	Josh Dean, Head of Digital Enablement and Development will be presenting lesson learned from Sheffield's Marketing Cloud journey to date
12:10 PM	Gomeddo, Drinks Sponsor	Hear from our drinks sponsor, Gomeddo.
12:25 PM	Provenworks, Lunch/Refreshments Sponsor	Hear from our lunch sponsor, Provenworks.
12:40 PM	Comfort Break
12:50 PM	Lecture theatre breakouts - one each on Salesforce, Mulesoft and Marketing Cloud platforms	Lecture theatre breakouts - one each on Salesforce, Mulesoft and Marketing Cloud platforms. Attend one of the following three concurrent breakout sessions of your choice to discuss / network about anything Salesforce, Mulesoft and Marketing Cloud with a guided but informal discussion, including the respective presenters from the morning sessions. Salesforce specialists will be in attendance to help answers your questions. Continue those conversations while grabbing some lunch.
12:50 PM	Sheikh Zayed Theatre - the Salesforce session	Will include updates / discussion on work towards making HESA related fields available in Education Cloud.
12:50 PM	Wolfson Theatre - the Mulesoft session	Will include 15 mins on: Preparing Higher Education for Agentic AI. Agentic AI can transform university engagement—but only with strong data foundations. This session explores how MuleSoft’s enhanced capabilities allow you to build a composable architecture designed to support agentic innovation, and what Salesforce’s acquisition of Informatica means for smarter, governed, scalable data management.
12:50 PM	Thai Theatre – the Marketing Cloud session
1:15 PM	Lunch, available from 1:15pm
2:15 PM	Salesforce Latest Innovation - Data & AI	Latest updates on all things data and AI with Education Cloud from Salesforce with Chris Clark, Senior Director of Product, Salesforce.
2:40 PM	UWE Bristol's recent Go Live	Presenting their recent go-live experience on Salesforce, Sarah Garlick, Assistant Director of Student and Campus Life and Cathryn Carter, Head of Student Service Centre
3:05 PM	Comfort Break
3:15 PM	Lancaster University	KEEP in Practice: Delivering Impact Acceleration Accounts with Salesforce This session shares Lancaster University’s experience of delivering CyberFocus Impact Acceleration Accounts (IAAs) using KEEP, a Salesforce-based platform designed to support Knowledge Exchange and external engagement. With Ben Titley, Delivery Manager - External Enterprise & Research Lifecycle.
3:40 PM	University of London	Sharing their experience of the launch of their new Microcredentials for Lifelong learning, where the Salesforce Education Cloud platform is a core component of their Digital Campus Platform.
4:05 PM	Closing Remarks	Mike Page, Head of Enterprise CRM & SRS, LSE
4:10 PM	Networking / Drinks Reception
5:00 PM	Close

Group Leaders

Mike Page

Leader

See bio

Rupert Frankum