| Registration and refreshments | |
| Welcome | Mike Page, Head of Enterprise CRM & SRS, LSE |
| Salesforce Roadmap Innovation Session | Hear directly from the Salesforce Education Product and Strategy teams about the latest and greatest Education Cloud product innovation and get a sneak peek into what’s coming up on the roadmap for SRS and Alumni. |
| UK-specific data model on Salesforce | A group of customers and partners have been working with Salesforce to establish a UK specific data model as the foundation for meeting statutory and common needs for UK HEIs meeting those Student Records System needs and more. Come and find out about the initiative and give feedback on your priorities via some polls taken during the session - Mike Page, Head of Enterprise CRM & SRS, LSE & Jean Pembleton, Senior Director, EMEA Education Strategy, Salesforce |
| AI, agentic AI and the new opportunities for Marketing | Paul Napleton, Head of Digital & Marketing Automation, University of East Anglia |
| ProvenWorks - Drinks Sponsor | Hear from our drinks sponsor on how they can help with your institutions success. |
| Comfort Break | |
| University of Plymouth - It’s All Relative… | As Plymouth explore the possibilities of several Einstein offerings, hear what their proof of concept revealed and how it’s set to complement many services already utilising the platform. Discover Plymouth’s approach, the ‘quick wins’ identified and the potential that the analytical insights has to offer - Rupert Frankum, Digital Experience & Platforms Architect, University of Plymouth |
| GoMeddo - Lunch/Refreshments Sponsor 1 | Hear from the first of our two lunch and refreshments sponsors on how they can help with your institutions success. |
| Liaison - Lunch/Refreshments Sponsor 2 | Hear from the second of our two lunch and refreshments sponsors on how they can help with your institutions success. |
| Lunch | Sponsored by Liaison and GoMeddo |
| Agentforce for Education | See some use cases in action for how AI agents can bring value to education operations, including answering student queries and assisting staff with tasks. See the agent builder showing you how it performs its work, and give feedback on the types of use cases you think would offer most value via some polls - Richard Bennion, Lead Solutions Engineer, Salesforce Education Team |
| Transforming Student & Staff Experiences: How Fluido helps 7 Danish Universities Implement a New SIS on Salesforce Education Cloud | 7 universities in Denmark are transforming their Student Information Systems (SIS) with Salesforce Education Cloud. Discover how Fluido is delivering an innovative solution that’s setting new standards in efficiency, compliance, and user experience for both applicants, students and staff - Morten Justesen, Senior Solution Architect, Fluido |
| UCAS, UKVI, HESA at Coventry University | Experiences and lessons learnt on building UCAS integration, CAS integration and HESA Data Futures returns using Salesforce technology - Oli Seal, Director, Deloitte; Steve Booth, CIO Coventry. |
| Change Intelligence | Undertaking Changes can be challenging and time consuming. Or it used to be.
Elements.cloud brings cross industry experience of methods and tools to give the ability to spend time on activities that can have a long-term impact on the health of the implementation and the ability to stay agile: business analysis, architecture, tech debt, and documentation. Through modern meta data analysis, Elements gives the ability to quickly understand the impact of a change so you can make changes more quickly, and securely: "What used to be a 40-hour task, now takes 17 seconds due to Elements." |
| Closing Remarks | Mike Page, Head of Enterprise CRM & SRS, LSE |
| Drinks Reception | Sponsored by ProvenWorks |
| Close | |
