Feb 17, 4:00 – 5:00 PM (UTC)
Salesforce Developer Group, Stamford, United States
Technically speaking, a chatbot, or bot, is “a computer program that conducts a conversation via auditory or textual methods.”
Bots are your allies in the race to resolve support cases fast. They can even prevent them from being opened in the first place!
Bots reduce chat duration by helping customers self-direct immediately, and resolving common issues without waiting to “get in the queue.”
Bots save your agents time (and thus, your company money), allowing agents to devote more time to complex problem-solving and consequential customer interactions.
Most importantly, bots can be trained to understand human language—and respond intelligently—through Natural-Language Processing (NLP).
Bots aren’t humans. They can’t replace humans. But they can complement the support-chat experience, giving customers a friendly greeting and direct ways to get what they need—fast!
What makes Einstein Bots so smart? Two significant things:
Salesforce Einstein and
The power of—and your data in—Salesforce!
Come and join us for the Salesforce Exciting hour. Great chance to Learn, Network, Hangout with Salesforce professionals and win swags :)
LinkedIn group - https://www.linkedin.com/groups/12729091
Chatter group - https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F94S000000Gw7b
Please join the groups for more updates.
Note: Please come with your tab/laptop.
ONLY for IN PERSON attendees for better coordination we have a Whatsapp group if you would like to join.
Saturday, February 17, 2024
4:00 PM – 5:00 PM (UTC)
Community Group Leader
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