#ImpactSalesforceSaturday: Introduction to Service Cloud

Jun 19, 2021, 5:30 – 6:30 AM (UTC)

Salesforce Developer Group, New Delhi, India

Join us for another #ImpactSalesforceSaturday: Introduction to Service Cloud We invite all – Developers – Administrators – Group Leaders – Consultants with advanced, intermediate or beginner level knowledge on Salesforce(Sales Cloud, Service Cloud, Marketing Cloud, IoT, CPQ, Einstein, etc)

About this event


Topic

#ImpactSalesforceSaturday: Introduction to Service Cloud

Speaker

Khyati Mehta

  • Bio: Salesforce Developer at Cognizant Technology Solutions

  • 4X Salesforce Certified
  • 2X Copado Certified
  • 1X Flosum Professional Certified
  • Speaker, Blogger 


Date and Time

Saturday, June 19, 2021

11:00 AM to 12:00 PM (IST)


Joining Link

https://newdelhisfdcdug.com/servicecloud/ 


Session Details

  • What is Service Cloud ?

  • Importance of Service Cloud.

  • Discussion of its two key features-Omnichannel and Live Web Chats.

  • Q&A

  • Kahoot Quiz

  • Winner Announcement

Speaker

  • Khyati Mehta

    Cognizant Technology Solutions

    Salesforce Developer

When

When

Saturday, June 19, 2021
5:30 AM – 6:30 AM (UTC)

Agenda

5:30 AMWhat is Service Cloud ?
5:50 AMImportance of Service Cloud.
5:55 AMDiscussion of its two key features-Omnichannel and Live Web Chats.
6:20 AMQ & A
6:25 AMKahoot Quiz & Winner Announcement

Group Leaders

  • Saagar Kinja

    Delhi

    Community Group Leader

  • Sushant .

    NCR Corporation

    Community Group Leader

  • Atul Gupta

    CloudVandana Solutions

    Salesforce MVP, Consultant and Architect

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