Let's run through your salesforce Admin preparation and deep dive into the remaining topics which are Sales and Marketing Applications, Service and Support Applications.
Chance to win Salesforce Certification Voucher.
About this event
Prepare for Admin Certification
Understand the exam outline and we will cover following topics at a high level.
Sales and Marketing Applications: 12%
Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.)
Service and Support Applications: 11%
Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)
Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)
Chance to win some Salesforce Certification Voucher.
Previous Session's Recording and Preparation Guide
