Prepare for Admin Certification

Understand the exam outline and we will cover following topics at a high level.

Sales and Marketing Applications: 12%

• Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
• Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
• Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.) 

Service and Support Applications: 11%

• Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)
• Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)

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Previous Session's Recording and Preparation Guide

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Preparation Guide