Jun 13, 4:00 – 7:00 PM
Salesforce Developer Group, Krakow, Poland
A special technical and networking event organized by EPAM and Krakow Trailblazer Community Group. The meetup is focused on the Salesforce's technologies such as Data Cloud and Service Voice with demonstration of EPAM's capabilities and innovations. The new Events Hub space at the Brain Park will open the doors for amateurs of Salesforce. Join us!
☁️ In Da Cloud #1 ☁️
🚀 Join Us For an Exclusive In Person Salesforce Event In Krakow! 🚀
Krakow Trailblazer Community Group together with EPAM are hosting a not-to-be-missed evening centered around Salesforce.
Expert Guest Speakers:
Brace yourself to gain insights from leaders in Salesforce innovation. We have a Contact Center Specialist from Salesforce, Sweden, Dan Joons, specializing in Salesforce Contact Center, and an EPAM Salesforce Core Clouds CoE Leader EMEA, Che Lung, from the Netherlands. Additionally, pay attention to our multi-certified Marketing Cloud Solution Architect, Agnieszka Ziemer and Marketing Cloud Consultant, Beata Bardzińska-Czech who will share their expertise on the hot topic of the Salesforce world these days – Data Cloud.
Two Interactive Technical Sessions:
1. Unlocking the Power Of Data: A Journey Through Salesforce Data Cloud
Join us for a practical deep-dive into Salesforce Data Cloud's features that boost integration, security, and the customer experience. We will present core functionalities, ranging from real-time customer experience, exciting AI integrations, and top-notch security features. Additionally, you will enjoy the 'show & tell' part with a practical demonstration of Data Cloud and its capabilities.
2. Reimagine the AI Contact Center With Service Cloud
The latest AI innovations present a unique opportunity to transform traditional Contact Centers into Intelligent Engagement Centers. You are welcome to be part of the discussion to know more about how the Salesforce Contact Center can help to increase case deflection rates using digital channels, including voice.
Networking Opportunities:
Connect with industry peers, EPAM's Salesforce practice experts, and explore our culture. On-site attendees can enjoy complimentary pizza, beverages, and explore tech showcases like the VR experience EPAM implemented for NASA and the humanoid robot backed by Salesforce Einstein delivered for Dreamforce.
Gadgets & Prizes:
Don't miss out on the chance to win exciting gadgets in our event quizz!
EPAM
Salesforce Marketing Cloud Solution Architect
EPAM Systems
Salesforce Marketing Cloud Consultant
EPAM
Salesforce Core Clouds CoE Leader EMEA
Salesforce
Salesforce Contact Center Specialist
Thursday, June 13, 2024
4:00 PM – 7:00 PM UTC
| Welcoming Attendees | |
| 4:15 PM | Meeting & Greeting |
| 4:20 PM | Unlocking the Power Of Data: A Journey Through Salesforce Data Cloud With Agnieszka Ziemer, Salesforce Marketing Cloud Solution Architect, EPAM and Beata Bardzińska-Czech, Marketing Cloud Consultant, EPAM |
| 5:10 PM | Quizzing With Peers |
| 5:30 PM | Networking, Coffee & Pizza Break |
| 5:50 PM | Reimagining the AI Contact Center With Service Cloud By Dan Joons, Salesforce Contact Center Specialist, Salesforce, and Che Lung, Salesforce Core Clouds CoE Leader EMEA, EPA |
| 6:30 PM | Introducing the Winners of the Quiz |
| 6:35 PM | Networking & Closing |
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