About this event

Get started with Agentforce in this hands-on workshop designed for Salesforce admins and developers. We’ll walk through the basics of the new Agentforce workspace and explore how it streamlines the Service Cloud experience.

Through guided exercises and real-world examples, you'll learn how to:

Navigate and customize the Agentforce workspace

Use productivity tools like macros, quick text, and utility bars

Set up simple Omni-Channel routing and case handling

Enhance agent efficiency with smart layout configurations

Plus, we’ll highlight key features from the Salesforce Summer ’25 release—including updates tailored for admins and developers.

Perfect for those looking to build foundational skills and stay ahead with the latest in Salesforce.

💻 Bring your laptop—this is a hands-on session!