Salesforce professionals, brace yourselves for the next big shift in how AI works with your data and processes. Model Context Protocol (MCP) recently introduced by Anthropic is quickly becoming the standard for securely connecting AI agents with tools like Salesforce, MuleSoft, and Heroku.

Think of MCP as the “universal adapter” for AI, an open protocol that lets LLMs like Claude interact with real systems using structured, secure, and scalable APIs without needing custom code for each integration.

Whether you're a Salesforce developer, architect, consultant, or product strategist - MCP is a concept you need to understand today to stay relevant tomorrow.

Session Title : Lightning Fast “Order Concierge” for e-Commerce using MCP in Salesforce

Excerpt - In this session, we'll explore the key concept of MCP. What is it? How does it help? Use cases, in general, demonstrate how it can be adopted for Salesforce with minimal architecture, utilising MCP to handle order management. We will see how the Claude Anthropic team has enabled MCP to be utilised for better productivity, along with a live demo.

Key Takeaways -

• Understanding what MCP is and its need?
• Architecture of MCP
• Constructing custom MCPs for Salesforce
• Resources and learning materials on MCP for Salesforce and peripherals